Company Policy & Returns
Couture, The Clothing Co. will accept exchanges/returns if the items meet our return guidelines. If any items do not meet the below guidelines, the returned merchandise items will not be accepted for a return and or store credit.
Management will inspect and approve all returned items when received. After approval, exchange/return will be processed. Shipping costs are non-refundable.
- Merchandise must be returned in its original “unused” condition.
- Any merchandise that have been altered, manipulated, used, stretched, or changed/modified will be subjected to an automatic denial for approval for exchange/return.
- All online items must be returned within the 14 day return window from the date received.
Instructions for returns
- You must first send us an email about the items you would like to exchange/return.
- All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our warehouse) unless:
- Customer is missing item/s or order/s
- Customer received wrong item/s or variant (e.g. color, size, etc.)
- Customer did not order the item/s or order/s
- Customer received duplicate item/s or order/s
- Our returns department strives to process all returns within 48-72 hours.